Privacy Policy

Effective Date: 02/10/2024

Privacy Protection

AudioCity Wheels, Inc., dba AudioCity USA ("ACUSA" or "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy (the "Policy") applies to ACUSA’s domestic US websites that display and link to this Policy (referred from hereon to as the "Website"). This Policy applies to data collected by ACUSA through its domestic US Websites and domestic US services (that may be operated, in whole or in part, from a country other than the United States) that contain these terms. This Policy describes how we use and disclose the information we collect. By visiting our Website and using our services, you consent to having your personal information (transferred and processed outside United States) and you are accepting the practices described in this Policy. If you do not agree to the terms of this Policy, please do not use the Website or any other related services.

Information Collected and Stored

ACUSA does not sell, trade, give away, or rent your personal information to any company. We limit the information we collect from you to what is necessary in completing your order purchase and to enhance your shopping experience. We do not knowingly collect or solicit personal information from children under 13.

Personal Information

ACUSA collects and stores information that you provide to us, including through our Website, our digital communications or that which we receive from third parties. When a customer places an order, we collect and store some or all of the customer’s name, billing address, shipping address, email address, telephone number and geolocation data. We do not store credit/debit card information and any credit/debit card information entered on the Website when placing an order is sent via direct API integration to our third-party credit card processing service provider. This information is collected, stored, and processed in accordance with credit card processing service provider’s privacy policy. Information you provide may also be sent to our third-party financing service providers (Affirm, Progressive Leasing, PayPal, Synchrony, etc.), as applicable and such information will be collected, stored, and processed in accordance with the applicable third-party financing service provider’s privacy policy detailed in their respective websites. If you sign up for an ACUSA account, we will ask for your email address and password and we will also collect and store telephone numbers, gender, personal preferences, social identifier and age, if you choose to provide it. If you choose to apply certain discount codes when making purchases, we may store the information associated with that code and connect that information with your profile. We collect your email addresses and zip code if you subscribe to our newsletter, and we collect your mobile number if you opt-in to receive text messages. You may unsubscribe at any time by following the instructions located within each newsletter email bottom and unsubscribe to each text message by replying “stop”.

Non-Personal Identification Information

   We may collect non-personal identification information (“Usage Data”) about Users whenever they interact with our Website usually collected through “traffic data”. We collect and store certain information automatically whenever you use our Website. We collect information regarding customer traffic and site usage and well as your IP address, browser information, and reference site domain name every time you visit our Website. This information is mainly used to analyze and improve our Website and to personalize the Website, so our communications with you is more personal.

Web Browser Cookies

   Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Interest-Based Advertising / Re-Targeting

We partner with third party companies to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies, web beacons, pixel tags, and similar technologies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by visiting here at https://optout.aboutads.info/. For more information about how to opt-out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Personal Information Usage

AudioCityUSA may collect and use Users personal information for the following purposes :

To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.

To process payments We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To send periodic emails and texts, We may use the email address and/or mobile phone number to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. We may periodically send new financing, new products, and new services to Users by email and/or text when they become available. If User decides to opt-in to our mailing list or phone directory, they will receive emails and/or text that may include company news, updates, related product, or service information. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. Should the user wish to abstain from receiving subsequent text messages, they may respond with the phrase "stop".

Upon submitting a verifiable consumer request, AudioCityUSA will provide you with specific pieces of personal information that we have collected about you. You may access, update or delete any personal information you submit to the website by submitting a verifiable consumer request using any of the contact points listed at the bottom of this privacy policy page. We will respond to your request within 45 days.

Promotion Opt-out

We provide you with several opportunities to unsubscribe from receiving our promotional communications and newsletters. Each email/newsletter will have an “unsubscribe” link included and each promotional text message can be replied with “STOP” to opt-out.

Social Media Features

Our website includes Social Media Features, such as the Facebook Share this button or Instagram Personal Page Link, or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Third-party Service Providers

We hire other companies to provide services on our behalf, which may include marketing, analytics, credit card processing, shipping, stocking orders, and fraud protection. These third-party service providers are restricted from using, selling, distributing, or altering this data in any way other than to provide the requested services and only have access to personal information needed to complete their functions and are obligated to maintain the confidentiality and security of your information. As such, our shipping service providers have access only to your name, address, and phone number for the sole purposes of delivering your order within the promised timeframe with minimal delays.

Legal and Safety Disclosures

When it comes to legal requests for information, we may disclose information about you, including the content of your communications: (a) to comply with the law or respond to lawful requests/process; (b) to protect the rights and/or property of ACUSA and/or our customers, including the enforcement of our agreements and/or policies governing your use of our Websites and/or services; (c) to protect the personal safety of ACUSA employees, customers or the public.

Personal Data Protection

   We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. AudioCityUSA.com internet transactions are conducted via secure server connections. This includes the transfer and receipt of your personal information. Our physical location is protected against loss, theft, or misuse of information via appropriate security measures as well. In addition, when a secure transmission needs to be made when sensitive information is being transmitted, AudioCityUSA.com uses Secure Sockets Layer (SSL) Encryption to ensure your credit card information is secure. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

Website Links

ACUSA Website may contain links to other websites and our policy does not apply to the practices of other websites, and ACUSA is not responsible for the actions and privacy policies of third parties.

Public Information

This Policy does not apply to any information you choose to make public: Please be careful about what you disclose and do not post any personal information that you expect to keep private because any information you share in open-to-public areas of our website become public.

Corporate Transactions

We may disclose personal information as part of a corporate transaction such as a merger or sale of assets.

Contact Information

AudioCity USA
Attn: Customer Support Team
13133 Telegraph Road
Santa Fe Springs, CA 90670

Email: support@audiocityusa.com

Phone: (888) 814-1158

Applicable Law and Jurisdiction

California state law governs the interpretation of this Policy and applies to claims for breach of them regardless of conflict of laws principles. Both parties consent to exclusive jurisdiction and venue in courts sitting in or near Los Angeles, CA. Both parties waive all defenses of lack of personal jurisdiction and forum non-conveniens.

Changes to This Online Privacy Policy

ACUSA will update Privacy Policy as needed and we will revise the "last updated" date at the top. We encourage you to periodically review this Policy to remain informed of how ACUSA is protecting your information.

Your California Privacy Rights

If you are a California resident, you may ask us to refrain from sharing Personal Information with third parties for their own direct marketing purposes. You must indicate your preference by contacting us as described above. It may take us up to 30 days to fully process a request. To learn more about your California privacy rights, visit CCPA.